Refund and Returns Policy
- ALL SALES ARE FINAL
All sales and transactions made through our website are final. We do not accept returns, exchanges, or issue refunds if you simply change your mind, buy the wrong size, or no longer want the product. Please review your order carefully before completing your purchase. - LEGAL EXCEPTIONS (DEFECTIVE OR DAMAGED GOODS)
In accordance with South African consumer law, including the Consumer Protection Act (CPA):
- If a product is found to be materially defective, unsafe, or not working as intended within 6 months of delivery, you are entitled to a repair, replacement, or full refund.
- You must inspect your items immediately upon receipt. If an item arrives damaged or broken, you must notify us within 48 hours of delivery to log a claim.
- ONLINE PURCHASES (ECT ACT COOLING-OFF PERIOD)
If your purchase was made online via our e-commerce platform, the Electronic Communications and Transactions (ECT) Act applies:
- You have a 7-day “cooling-off” period starting from the day you receive the goods.
- During this window, you may cancel your purchase without reason or penalty.
- You will be responsible for the direct costs and logistics of safely shipping the items back to us in their original, unused packaging.
- HOW TO LOG A CLAIM
If you receive a defective or damaged item, please contact our support team immediately with your proof of purchase (invoice/receipt) and clear photographic evidence of the issue.
Need help?
Contact us at support@mytinylibrary.org.za for questions related to refunds and returns.